Privacy Policy

Welcome to Tennivo. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using Tennivo (the "Service" or "Platform"), you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

This Privacy Policy applies to all users of Tennivo, including players, club administrators, coaches, and visitors to our website.

2.1 Information You Provide to Us

When you register for an account or use our Service, we collect the following information:

• Account Information: Name, email address, phone number, password
• Player Profile: NTRP skill level, gender, play mode (club/independent), hours per week playing tennis
• Club Admin Profile: Club name, location, contact details, court information, amenities
• Membership Applications: Information provided when applying to join tennis clubs
• Booking Information: Court reservations, dates, times, booking types
• Tournament Data: Registration, match results, rankings, performance statistics
• Communications: Messages, support requests, feedback

2.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent on pages, navigation patterns
• Log Data: Access times, error logs, referral URLs
• Location Data: Approximate location based on IP address (not precise GPS location)

2.3 Information from Third Parties

We may receive information about you from:

• Club Administrators: When they add you as a member or invite you to join
• Other Players: Tournament results, match scores, shared contact information
• Social Media: If you connect your social media accounts (future feature)

We use your personal information for the following purposes:

3.1 To Provide and Improve Our Service

• Create and manage your account
• Process membership applications and bookings
• Connect players with tennis clubs
• Facilitate court reservations and scheduling
• Organize tournaments and track rankings
• Generate analytics and insights for clubs
• Improve platform functionality and user experience

3.2 To Communicate with You

• Send booking confirmations and reminders
• Notify you of membership status changes
• Share tournament updates and results
• Respond to support requests and inquiries
• Send important platform updates and announcements
• Provide customer support

3.3 For Safety and Security

• Verify user identities and prevent fraud
• Detect and prevent abuse or violations of our Terms
• Protect against security threats
• Comply with legal obligations
• Enforce our agreements and policies

3.4 For Analytics and Research

• Analyze usage patterns and trends
• Conduct research to improve our Service
• Generate aggregated, anonymized statistics
• Develop new features and services

4.1 Information Visible to Other Users

Certain information is visible to facilitate the tennis community:

• Player Profiles: Name, NTRP level, and basic profile information are visible to clubs you apply to or join
• Club Profiles: Club information, courts, and facilities are publicly visible to help players find clubs
• Booking Information: Your own bookings show full details; other users see limited information (time, court, type only)
• Tournament Results: Match scores, rankings, and tournament participation are visible to other participants

4.2 Sharing with Club Administrators

When you apply to or join a club, club administrators can see:

• Your name, email, and contact information
• Your NTRP skill level and player profile
• Your booking history at their club
• Your tournament participation and results at their club

4.3 Service Providers

We may share your information with third-party service providers who help us operate the Service:

• Cloud hosting providers (for data storage and processing)
• Email service providers (for communications)
• Analytics providers (for usage insights)
• Payment processors (when payment features are implemented)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.4 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, safety, or property
• Investigation of fraud, security issues, or violations of our Terms

4.5 We Do Not Sell Your Data

Tennivo does not sell, rent, or trade your personal information to third parties for marketing purposes.

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
• Access Controls: Limited access to personal data based on role and need
• Password Protection: Passwords are hashed using industry-standard algorithms (bcrypt)
• Regular Audits: Security reviews and vulnerability assessments
• Monitoring: Continuous monitoring for suspicious activities

5.2 Your Responsibility

You are responsible for:

• Maintaining the confidentiality of your password
• Notifying us immediately of any unauthorized access
• Using a strong, unique password
• Logging out from shared or public devices

5.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.

6.1 Retention Period

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records

6.2 Specific Retention Periods

• Account Data: Retained while your account is active and for up to 2 years after account deletion
• Booking History: Retained for 3 years for analytics and reporting purposes
• Tournament Results: Retained indefinitely for historical records and rankings
• Communication Logs: Retained for 1 year for support and legal purposes

6.3 Account Deletion

When you delete your account, we will:

• Delete or anonymize your personal information within 30 days
• Retain anonymized data for analytics purposes
• Retain certain information as required by law or for legitimate business purposes

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Right to Access: Request a copy of your personal information
• Right to Portability: Receive your data in a machine-readable format

7.2 Correction and Deletion

• Right to Correct: Update inaccurate or incomplete information (available in your profile settings)
• Right to Delete: Request deletion of your personal information (subject to legal retention requirements)

7.3 Control and Restriction

• Right to Object: Object to processing of your information for certain purposes
• Right to Restrict: Request limitation of how we use your data
• Right to Withdraw Consent: Withdraw consent for data processing (where consent is the legal basis)

7.4 Exercising Your Rights

To exercise any of these rights, contact us at privacy@tennivo.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with a data protection authority in your jurisdiction.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to improve your experience and analyze platform usage.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (authentication, session management)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use the platform
• Performance Cookies: Measure and improve platform performance

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the Service.

9.1 Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9.2 Third-Party Integrations

When we integrate with third-party services (e.g., payment processors, analytics tools), these services may collect information according to their own privacy policies. We carefully select partners who maintain high privacy and security standards.

10.1 Age Restrictions

Our Service is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 without parental consent.

10.2 Parental Controls

Club administrators may create accounts for minor players (under 18) as part of club membership. In such cases, the club admin acts as a guardian and is responsible for managing the minor's information.

10.3 Removal of Children's Information

If we discover that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we have such information, please contact us at privacy@tennivo.com.

11.1 Global Operations

Tennivo may operate globally, and your information may be transferred to, stored, or processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.

11.2 Safeguards

When we transfer your data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Data protection agreements with service providers
• Compliance with applicable data protection regulations

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

12.1 Notification of Changes

When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on the platform

12.2 Review and Acceptance

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13.1 Privacy Questions

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Email: privacy@tennivo.com
• General Support: support@tennivo.com
• Contact Form: Visit our Contact Page

13.2 Response Time

We will respond to your privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT" in your subject line.

13.3 Data Protection Officer

If your inquiry is not resolved to your satisfaction, you may escalate it to our Data Protection Officer (when appointed) or lodge a complaint with your local data protection authority.